ClemexCare Plan
Welcome to peace of mind!
The ClemexCare Plan is a comprehensive software maintenance and support program designed to ensure the long-term performance of your Clemex image analysis systems. Subscribers benefit from technical support, software updates, remote assistance and application-specific coaching, helping laboratories maintain productivity and stay up to date with the latest technology.
With ClemexCare, your organization gains a trusted partner committed to reliability, performance, and continuous technological advancement.
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Annual Software Maintenance & Support
With the ClemexCare Plan, you'll make an invaluable investment in seamless operation and innovation. It ensures that your Clemex systems are always at the forefront of technology, backed by unmatched support and service.
Free software updates for a year
Subscribed customers will have access to updates, minor and major releases of our software. Although they are easy to install, remote technical assistance is available if required. New features are deployed in major and minor releases, depending on the software product purchased.
Application-specific coaching
As you gain experience with Clemex software, questions may arise as to more advanced functionalities. Our Application Specialists will be glad to help you learn new ways of operating our software as long as you have a solid base to build upon.
Fast-track to problem solving
As a Clemex Care customer you should have the latest version of our software running on your computer at all times. This makes it easier for us to quickly evaluate your case and provide a diagnostic of the problem. When calling or emailing our Support service it is important to have your System ID at hand so that our agents can promptly tackle the case.
Waver of the regular service fee
During your one year maintenance plan subscription, all service calls and tickets are answered free of charge. Regular fees for non-members will be billed, with a minimum block of 4 hours charged once the problem has been resolved.
Discover the Full Value of Clemex Care Download the full brochure for a comprehensive overview.